Help Desk Technician / Helpdeskmedewerker - Sollicitatieprocedure loopt
|Datum vacature||28 december 2020|
Help Desk Technician
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic and mid-level support issues. Troubleshoot software and hardware issues on laptops, desktops, smartphones, servers, SAAS applications and/or network equipment. Install and deploy user computer systems and associated peripheral equipment.
In addition, ensure the proper day-to-day operation of internal technology applications and equipment. Perform updates, repairs, upgrades, backups, and other maintenance tasks.
Maintain operating efficiency and stability, ensure the security and integrity of all systems and data, and respond to outages and other issues. Perform application administration activities such as creating, modifying, and deleting users, remote access, and security access for databases, servers and applications.
For more complex issues, transfer to or consult with other IT staff.
Principal Duties and Responsibilities:
Daily IT support by monitoring, prioritizing and resolving requests for assistance from employees. Tasks will require a broad range of IT skills such as the following
Operational support for employees
Deploying and supporting Windows Client PCs
SAAS and On-premises Application administration / issue resolution
Responding and Resolving Security Alerts
SAAS operations internal requests from Support and Consulting
Access Rights Requests Fulfillment
Execution of scripts and updates
Applications and Technologies Utilized
- JIRA Service Desk
- Windows 10
- Centralized management consoles and client agents
- Microsoft O365 admin site
- Microsoft System Center suite of tools
- Backup software
- Antivirus software
- VOIP telephone system user administration
- Windows Server
o Microsoft SQL Server administration
o Active Directory
o DNS, DHCP
- Basic networking concepts including VPN, VPN tunnels, firewalls, routing, subnets
The successful candidate is flexible and willing to adjust to new patterns, shifting work and responsibilities. They must display confidence and competency while handling issues. The candidate must independently manage their own workload and remain accountable, promoting a positive team approach under pressure.
This position is for additional staff to support growth as a company as part of IT team which supports all computing needs for the organisation across 6 global offices based in Europe and the US. This includes operations, on-premises installation services, cloud application hosting services, and all internal computer labs. This wide range of responsibilities allows much room for personal initiative and development of individual skillsets while working with the latest technologies. Our environment is a Microsoft-centric environment where you can progress in skills and certifications.
the organisation culture strives to maintain a pleasant working environment in a dedicated international team with a very broad range of subject matter expertise. Cross team and cross organization mobility is encouraged. The position is primarily standard business hours, but does include being responsible for several maintenance windows per year and occasionally working flexible hours to accommodate corporate or customer off-hours tasks.
Eigenschappen van deze vacature
- Life Sciences
- 1ste lijnssupport medewerker
- 2de lijnssupport medewerker
- HBO Bedrijfskundige informatica